Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Forte Property Group Ltd website (fortepropertygroup.co.uk) and any services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Definitions

• "We", "Us", "Our" refers to Forte Property Group Ltd
• "You", "Your" refers to the user of our website or services
• "Services" refers to property management, lettings, and related services we provide
• "Website" refers to fortepropertygroup.co.uk and all associated pages
• "Property" refers to any residential property under our management
• "Landlord" refers to property owners who engage our management services
• "Tenant" refers to individuals renting properties we manage

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Use the website to transmit unsolicited advertising or promotional material
• Attempt to gain unauthorised access to our systems or networks
• Use automated systems to extract data from the website
• Reproduce, duplicate, or resell any part of our website without permission

3.2 Accuracy of Information

While we strive to ensure all information on our website is accurate and up-to-date, we do not warrant that content is complete, accurate, or error-free. Property listings, availability, and pricing are subject to change without notice.

4. Our Services

4.1 Property Management Services

We provide comprehensive property management services including:

• Tenant finding and referencing
• Rent collection and arrears management
• Property maintenance coordination
• Compliance management (gas safety, electrical safety, EPC)
• Regular property inspections
• Financial reporting and accounting

4.2 Service Agreements

All property management services are subject to a separate written agreement between Forte Property Group Ltd and the landlord. These Terms of Service govern website use and general enquiries. Specific service terms, fees, and obligations are detailed in individual management agreements.

4.3 Council Partnerships

We work with local councils to provide temporary accommodation for families in need. These arrangements are governed by separate contracts with the relevant local authorities and are subject to council audit and compliance requirements.

5. Landlord Obligations

Landlords engaging our services agree to:

• Provide accurate property and ownership information
• Ensure the property meets all legal requirements for letting
• Maintain appropriate landlord insurance
• Provide necessary access for inspections and maintenance
• Pay agreed management fees in accordance with our agreement
• Inform us of any changes affecting the property or tenancy
• Comply with all applicable landlord legislation and regulations

6. Tenant Obligations

Tenants of properties we manage agree to:

• Pay rent on time as specified in the tenancy agreement
• Treat the property with reasonable care
• Report maintenance issues promptly
• Allow access for inspections with appropriate notice
• Comply with all terms of the tenancy agreement
• Not sublet without written permission
• Provide accurate information during the referencing process

7. Fees and Payments

7.1 Management Fees

Our management fees are clearly stated in individual landlord agreements. We operate on a transparent fee structure with no hidden charges. All fees are detailed before you commit to our services.

7.2 Tenant Fees

In compliance with the Tenant Fees Act 2019, we do not charge tenants any fees for lettings services except those permitted by law (holding deposits, security deposits, default fees for late rent or lost keys, and payments for changes to tenancy agreements requested by the tenant).

7.3 Client Money Protection

All client funds (rent, deposits, and other monies) are held in designated client accounts and protected by our Client Money Protection insurance. We are members of Client Money Protect scheme.

8. Limitation of Liability

8.1 Website Liability

To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website, including but not limited to indirect, consequential, or incidental damages. We do not guarantee uninterrupted access to the website.

8.2 Service Liability

We maintain professional indemnity insurance and will perform our services with reasonable skill and care. However, we shall not be liable for:

• Tenant defaults or non-payment of rent (unless we have been negligent)
• Property damage caused by tenants or third parties
• Market fluctuations affecting rental values
• Delays caused by third parties (contractors, councils, utility companies)
• Loss of rental income due to void periods

8.3 Maximum Liability

Our total liability in any matter arising from our services shall not exceed the total fees paid to us in the 12 months preceding the claim, or the limit of our professional indemnity insurance, whichever is greater.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Forte Property Group Ltd or our content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Termination

Termination of property management services is governed by individual management agreements. Generally, either party may terminate with written notice as specified in the agreement. We reserve the right to terminate services immediately if you breach these Terms or your management agreement.

11. Complaints Procedure

We are committed to providing excellent service. If you have a complaint:

1. Step 1: Contact your account manager directly to discuss the issue
2. Step 2: If unresolved, submit a formal complaint in writing to our office
3. Step 3: We will acknowledge within 3 working days and respond within 15 working days
4. Step 4: If still unresolved, you may escalate to the Property Redress Scheme

As members of the Property Redress Scheme, we provide independent dispute resolution at no cost to you.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may revise these Terms at any time by updating this page. Changes take effect immediately upon posting. Your continued use of our website following any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: