Compliance-First Operations Because Reputation Matters
Documented standards, inspection protocols, and accountability structures that councils audit and landlords appreciate. No shortcuts, no surprises.
Request Standards DocumentationCompliance Standards We Maintain
Every property in our portfolio meets these standards. No exceptions. Audit-ready documentation always available.
Gas Safety
Annual Gas Safety Certificates from Gas Safe registered engineers. Scheduled 30 days before expiry.
Electrical Safety
Electrical Installation Condition Reports (EICR) from qualified electricians. 5-year cycle with remedial tracking.
Fire Safety
Annual Fire Risk Assessments for HMOs. Smoke and heat detector testing. Emergency lighting checks.
Energy Performance
Valid Energy Performance Certificates (EPC). Improvement recommendations tracked and implemented.
HMO Licensing
Full HMO licensing compliance where applicable. Application management and renewal tracking.
Building Insurance
Full buildings insurance coverage. Liability protection. Annual renewal management.
Documented Processes, Consistent Results
Our business runs on systems, not personalities. Every process is documented, trained, and tracked.
Property Onboarding
- 1Initial property assessment and photography
- 2Compliance status audit (all certificates)
- 3Required remedial works identified and quoted
- 4Works completion and certification
- 5Pre-placement inspection (documented)
- 6Documentation pack prepared
- 7Property goes live for referrals/tenancy
Ongoing Management
- Quarterly property inspections (room-by-room photography)
- Maintenance issue logging within 24 hours
- Compliance renewal tracking (30-day advance scheduling)
- Monthly reporting delivery to stakeholders
- Annual property review and improvement planning
Clear Escalation Routes
Always know who to contact and when. Defined response times for every situation.
Standard Issues
Account Manager
Routine maintenance, tenant queries, documentation requests
Urgent Issues
Operations Manager
Heating failures, water leaks, security concerns
Emergency Issues
Director Line
Gas leaks, flooding, fire damage, immediate safety risks
Quality Control Built In
What gets measured gets improved. Our quality systems ensure consistent standards across the portfolio.
Monthly Compliance Audit
Certificate expiry tracking across all properties. No renewals slip through the cracks.
Quarterly Property Reviews
Documented inspections with photography. Condition tracking over time.
Annual Partner Surveys
Feedback from councils, landlords, and partners. Continuous improvement driven by real input.
Process Improvement
Regular review of operational processes. What gets measured gets improved.
Documentation Available
Request our standards documentation pack to see exactly how we operate.
Inspection Checklist
Monthly Report Sample
Compliance Calendar
Emergency Protocol
Questions About Our Standards?
We're happy to walk through our processes and documentation in detail. Transparency builds trust.